Patient Services Specialist — Scheduling & Billing

Mary Free Bed Rehabilitation; Grand Rapids (MI); On-site; USD 26,000 - 30,000; Full time

Job summary

Mary Free Bed Rehabilitation in Grand Rapids offers an Access Patient Service Representative role in the Orthotics & Prosthetics + Bionics Department. You will greet patients, pre-register and register, and coordinate initial evaluations while assisting with insurance verification and payments.

You’ll work with Scheduling and Patient Financial Services to ensure accurate financial reconciliation and a positive patient experience through strong customer service and teamwork.

Qualifications

• Minimum of the GED/Diploma, Associates degree preferred.
• Computer experience with high accuracy level of data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal, communication, and overall customer service skills.
• Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk.
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients.
• Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs.
• Manage calls from insurance/care managers to coordinate multi discipline care for patients.
• Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care.
• Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives.
• Perform all other appropriate activities as directed and as necessary to meet the patient's needs and to achieve expected departmental and organizational outcomes.
• Provide various other responsibilities and clerical/therapist support as delegated by Manager.

Skills

Data entry

Customer service

Telephone skills

Organizational skills

Interpersonal skills

Scheduling

Medical terminology

Education

GED/Diploma

Associates degree preferred

Tools

ICD-10-CM

CPT coding

Medical terminology

Job description

Mary Free Bed Rehabilitation in Grand Rapids offers an Access Patient Service Representative role in the Orthotics & Prosthetics + Bionics Department. You will greet patients, pre-register and register, and coordinate initial evaluations while assisting with insurance verification and payments.

You’ll work with Scheduling and Patient Financial Services to ensure accurate financial reconciliation and a positive patient experience through strong customer service and teamwork.