Patient Services Associate - Rehab Front Desk & Scheduling

Mary Free Bed Rehabilitation Hospital; Lansing (MI); On-site; USD 22,000 - 32,000; Full time

Job summary

Mary Free Bed Rehabilitation Hospital in Lansing, MI is seeking an Access/Registration Specialist for the Orthotics & Prosthetics + Bionics department. You will greet patients, collect information, verify insurance, schedule initial evaluations, and assist with referrals in a fast-paced healthcare setting.

This role emphasizes accurate data entry, strong customer service, and collaboration with scheduling and patient financial services staff to ensure smooth check-in and reimbursement processes.

Qualifications

• Minimum of the GED/Diploma; Associates degree preferred.
• Strong data entry accuracy and computer skills.
• Excellent telephone and customer service abilities.
• Strong organizational and interpersonal communication skills.
• Ability to thrive in a fast-paced healthcare environment.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
• Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
• Manage calls from insurance/care managers to coordinate multi discipline care for patients
• Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
• Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
• Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
• Provide various other responsibilities and clerical/therapist support as delegated by Manager

Skills

Customer service

Data entry

Telephone etiquette

Organizational skills

Communication

Education

GED or Diploma

Associate degree

Bachelor’s degree

Tools

MS Office

EHR software

Job description

Mary Free Bed Rehabilitation Hospital in Lansing, MI is seeking an Access/Registration Specialist for the Orthotics & Prosthetics + Bionics department. You will greet patients, collect information, verify insurance, schedule initial evaluations, and assist with referrals in a fast-paced healthcare setting.

This role emphasizes accurate data entry, strong customer service, and collaboration with scheduling and patient financial services staff to ensure smooth check-in and reimbursement processes.