Patient Services & Scheduling Specialist

Mary Free Bed Rehabilitation Hospital; Saginaw (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Full benefit package

PTO

Tuition reimbursement

Job summary

Mary Free Bed Rehabilitation Hospital is seeking a Patient Service Representative to greet and assist patients and families at the front desk, manage registrations, verify insurance, collect co-pays, and guide financial discussions.

You will schedule initial evaluations across multi‑discipline teams, answer calls, and provide clerical support to Scheduling and Patient Financial Services while coordinating with other departments to ensure accurate reimbursement and excellent service.

Qualifications

• Minimum of the GED/Diploma, Associates degree preferred
• Computer experience with high accuracy level of data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal, communication, and overall customer service skills.
• Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check‑in/out desk
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre‑register and register all types of patients
• Coordinate/schedule initial evaluation and subsequent patient appointments for multi‑disciplines based on patient needs
• Manage calls from insurance/care managers to coordinate multi discipline care for patients
• Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self‑pay balance including options of payment and charity care
• Receive and properly respond to telephone, electronic, or face‑to‑face inquiries from patients or their legal representatives
• Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
• Provide various other responsibilities and clerical/therapist support as delegated by Manager

Skills

Excellent customer service

Data entry accuracy

Communication skills

Organizational skills

Teamwork

Education

GED or Diploma

Associates degree preferred

Tools

Microsoft Office

EHR systems

Job description

Mary Free Bed Rehabilitation Hospital is seeking a Patient Service Representative to greet and assist patients and families at the front desk, manage registrations, verify insurance, collect co-pays, and guide financial discussions.

You will schedule initial evaluations across multi‑discipline teams, answer calls, and provide clerical support to Scheduling and Patient Financial Services while coordinating with other departments to ensure accurate reimbursement and excellent service.