Patient Services Specialist – Scheduling & Access

Vanderbilt Health; Lebanon (Lebanon County); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Wellness program

Descripción de la vacante

Vanderbilt Health in Lebanon is seeking a patient services associate to provide courteous service before, during, and after appointments. You will manage check-in/out, verify insurance, and support billing while maintaining HIPAA compliance.

This role emphasizes accurate registration, effective communication, and de-escalation to ensure a positive patient experience. You will join a collaborative team within a large academic health system that supports professional growth and comprehensive

Formación

• High School Diploma or GED required.
• Experience in healthcare or front desk is preferred.
• Familiarity with insurance verification and billing processes is a plus.

Responsabilidades

• Check-in and check-out of patients.
• Manage reception area and welcome tablets.
• Schedule appointments and communicate with patients.
• Handle insurance verification and billing support.
• Ensure HIPAA compliance and privacy of patient information.

Conocimientos

Customer Service

Scheduling

HIPAA compliance

Communication

De-escalation

Educación

High School Diploma or GED

Herramientas

EPIC

VAS

Descripción del empleo

Vanderbilt Health in Lebanon is seeking a patient services associate to provide courteous service before, during, and after appointments. You will manage check-in/out, verify insurance, and support billing while maintaining HIPAA compliance.

This role emphasizes accurate registration, effective communication, and de-escalation to ensure a positive patient experience. You will join a collaborative team within a large academic health system that supports professional growth and comprehensive