Patient Experience & Scheduling Specialist

Vanderbilt Health; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a customer service oriented professional to provide frontline support for patients and providers. The role includes answering calls, scheduling appointments, capturing messages, and guiding customers with clinic-related information.

You will escalate health concerns per division guidelines and navigate complex situations while delivering courteous, efficient service in a fast-paced health system.

Qualifications

• Handle calls and schedule appointments in electronic systems.
• Provide information on appointment location and process steps.
• Escalate health concerns according to division guidelines.

Responsibilities

• Answer calls for multiple areas efficiently using standard greetings.
• Ensure accuracy in answering questions and assist customers.
• Capture customer information and document for staff/providers.
• Schedule appointments, prioritize based on urgency and guidance.
• Provide information on location, process steps, and parking.
• Perform additional duties as assigned.

Skills

Customer Service

Patient Scheduling

Call Center Etiquette

Patient Satisfaction

Job description

Vanderbilt Health in Nashville seeks a customer service oriented professional to provide frontline support for patients and providers. The role includes answering calls, scheduling appointments, capturing messages, and guiding customers with clinic-related information.

You will escalate health concerns per division guidelines and navigate complex situations while delivering courteous, efficient service in a fast-paced health system.