Patient Services & Scheduling Specialist

Vanderbilt Health; Lebanon (Lebanon County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional growth opportunities

Job summary

Vanderbilt Health is seeking an administrative professional for the Women’s Health department in Lebanon to support patients before, during, and after appointments. The role focuses on coordinating appointments, handling check-in/check-out, and ensuring accurate registration and billing processes in a fast-paced clinical environment.

You will engage with patients, manage reception duties, and provide compassionate service while upholding HIPAA standards.

Qualifications

• Experience handling patient interactions with empathy and professionalism.
• Ability to coordinate appointments and communicate effectively with patients.
• Knowledge of privacy rules and HIPAA compliance in a healthcare setting.

Responsibilities

• Check-in and check-out patients accurately.
• Maintain reception area and welcome tablets; support MHAV engagement.
• Schedule appointments and communicate with patients clearly.
• Provide excellent customer service and de-escalate when needed.
• Verify insurance and assist with billing processes and payments.
• Ensure HIPAA/privacy and billing forms meet standards.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Education

High School Diploma or GED

Tools

EPIC

Job description

Vanderbilt Health is seeking an administrative professional for the Women’s Health department in Lebanon to support patients before, during, and after appointments. The role focuses on coordinating appointments, handling check-in/check-out, and ensuring accurate registration and billing processes in a fast-paced clinical environment.

You will engage with patients, manage reception duties, and provide compassionate service while upholding HIPAA standards.