Patient Access & Scheduling Specialist

Vanderbilt University Medical Center; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

Vanderbilt Health is seeking a professional to provide service to patients and providers via inbound and outbound calls, scheduling appointments, and relaying messages to clinic staff. The role supports clinicians by capturing information, addressing customer needs, and guiding patients through appointment processes.

Responsibilities include prioritizing health concerns, educating patients on steps and resources, and maintaining clear communication to ensure smooth clinic operations.

Qualifications

• Experience in customer service environments preferred.
• Familiarity with scheduling systems and clinics a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Answer calls for multiple areas using standard greetings and scripts.
• Ensure accuracy in responding to questions and assisting customers.
• Capture customer information and document communications to clinic staff or providers.
• Schedule appointments in electronic systems per area/department guidelines and priorities.
• Provide information on appointment location, steps, and parking.
• Note: duties may expand beyond listed responsibilities.

Skills

Customer service

Patient scheduling

Call center etiquette

Patient satisfaction

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a professional to provide service to patients and providers via inbound and outbound calls, scheduling appointments, and relaying messages to clinic staff. The role supports clinicians by capturing information, addressing customer needs, and guiding patients through appointment processes.

Responsibilities include prioritizing health concerns, educating patients on steps and resources, and maintaining clear communication to ensure smooth clinic operations.