Patient Experience & Scheduling Specialist

Vanderbilt Health; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

Vanderbilt Health is seeking an experienced patient services representative to handle inbound/outbound calls and schedule appointments across multiple clinics. You will capture messages, address patient needs, and coordinate with clinical staff to ensure timely care.

Strong communication and organizational skills are essential, as is comfort navigating electronic scheduling systems. The role emphasizes customer service excellence, accurate data capture, and providing clear guidance on

Qualifications

• Minimum high school education or GED is required.
• Strong customer service and communication skills.
• Ability to schedule appointments and navigate a multi-system environment.

Responsibilities

• Answer inbound and outbound calls for multiple clinics in a professional manner.
• Schedule patient appointments and capture messages for clinic staff.
• Educate patients on appointment locations, steps, parking, and next steps.

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Vanderbilt Health is seeking an experienced patient services representative to handle inbound/outbound calls and schedule appointments across multiple clinics. You will capture messages, address patient needs, and coordinate with clinical staff to ensure timely care.

Strong communication and organizational skills are essential, as is comfort navigating electronic scheduling systems. The role emphasizes customer service excellence, accurate data capture, and providing clear guidance on