Patient Services Specialist Scheduling & Access

Trinity Health; Ann Arbor (MI); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Day-one benefits

Career advancement

Team environment

Meaningful work

Zusammenfassung

Trinity Health IHA Medical Group is seeking a Service Center Representative to be the primary connection between patients and their healthcare team. You will handle patient calls, coordinate appointments, support care access, and ensure compassionate, professional interactions.

The role requires a High School Diploma or GED and experience in patient services or medical reception. Day-one benefits and growth opportunities are available within a mission-driven organization.

Qualifikationen

• High School Diploma or GED required; insurance/billing coursework preferred.
• Experience in patient services, medical reception, or healthcare call centers.
• Strong communication, empathy, and teamwork.

Aufgaben

• Serve as the first point of contact for patients by phone.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and patient portals.
• Support referrals, authorizations, and outreach activities.
• Maintain accurate documentation and patient records.
• Collaborate with providers and office teams to ensure a seamless patient experience.

Kenntnisse

Customer service

Medical reception

Call center

Ausbildung

High School Diploma or GED

Jobbeschreibung

Trinity Health IHA Medical Group is seeking a Service Center Representative to be the primary connection between patients and their healthcare team. You will handle patient calls, coordinate appointments, support care access, and ensure compassionate, professional interactions.

The role requires a High School Diploma or GED and experience in patient services or medical reception. Day-one benefits and growth opportunities are available within a mission-driven organization.