Service Center Representative - Primary Care

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Collaborative team environment

Meaningful patient work

Job summary

Trinity Health IHA Medical Group in Michigan seeks a Service Center Representative to connect patients with their care team. You will handle patient calls, schedule and confirm appointments, verify insurance, and help patients navigate MyChart with patience and professionalism.

As part of a mission‑driven, patient‑focused team, you will collaborate with providers and office staff to ensure a seamless experience, maintain accurate records, and support referrals and authorizations.

Qualifications

• High School Diploma or GED required; coursework in insurance/billing preferred.
• Experience in medical reception or patient services preferred.
• Strong communication and empathy in patient interactions.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls, and relay messages to staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and portal support.
• Support referrals, authorizations, and outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

Skills

Customer service

Phone handling

Appointment scheduling

Education

High School Diploma or GED

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Be the Connection Between Patients and Care!

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide exceptional service by answering patient calls, coordinating appointments, supporting care access, and ensuring every patient interaction is handled with compassion and professionalism.

What You'll Do:

• Serve as the first point of contact for patients by phone.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

General Requirements:

• EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.