Patient Services Specialist - Remote Potential

Boston Medical Center; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare is seeking a customer-centered scheduling and registration professional to handle high-volume calls, patient registrations, and appointment coordination. You will screen visitors, relay information, and schedule tests and procedures while maintaining accurate patient records.

Flexibility to work across multiple offices for training and campus-based sessions is required. Strong communication, medical terminology knowledge, and bilingual abilities are preferred, with a pathway to

Qualifications

• High School or GED equivalency.
• 6 months of related experience.
• Knowledge of medical terminology, CPT and ICD9 codes.
• Excellent customer service and oral communication.
• Strong written communication.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and maintain files and records.
• Bi-lingual in Spanish or Russian preferred.
• Ability to manage multiple tasks and deadlines.
• Basic computer skills.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedules patient appointments, using a computerized medical system or handwritten schedule.
• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts.
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work.
• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable.
• Performs related duties and faxing patient progress notes to referring physicians.

Skills

Medical terminology/CPT/ICD9

Written communication

Customer service

Oral communication

Arithmetic

Organization/Records

multitasking

Basic computer skills

Bilingual (Spanish/Russian)

Education

High School or GED equivalency

Job description

GBMC HealthCare is seeking a customer-centered scheduling and registration professional to handle high-volume calls, patient registrations, and appointment coordination. You will screen visitors, relay information, and schedule tests and procedures while maintaining accurate patient records.

Flexibility to work across multiple offices for training and campus-based sessions is required. Strong communication, medical terminology knowledge, and bilingual abilities are preferred, with a pathway to