Patient Access & Accounts Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health care provider in Milwaukee seeks a compassionate Patient Service Representative to facilitate patient registration and provide essential support. This role involves scheduling appointments, verifying insurance information, and delivering exemplary customer service. Ideal candidates possess strong communication skills and ability to navigate a fast-paced medical environment. A high school diploma and at least 1 year of customer service experience is required. Join a dedicated team where patient care is prioritized.

Qualifications

• 1 year of experience in customer service, including reception and scheduling.
• Understanding of basic human anatomy and medical terminology.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Greets patients and responds to routine information requests.
• Registers patients and verifies insurance coverage.
• Schedules patient appointments and coordinates changes.

Skills

Knowledge of third-party payers and pre-authorization requirements

Excellent communication skills

Intermediate computer skills

Excellent customer service skills

Strong analytical and organizational skills

Education

High School Graduate

Tools

Microsoft Office

Job description

A leading health care provider in Milwaukee seeks a compassionate Patient Service Representative to facilitate patient registration and provide essential support. This role involves scheduling appointments, verifying insurance information, and delivering exemplary customer service. Ideal candidates possess strong communication skills and ability to navigate a fast-paced medical environment. A high school diploma and at least 1 year of customer service experience is required. Join a dedicated team where patient care is prioritized.