Patient Services Specialist I: Front Desk & Billing

Carle Health; Mattoon (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Mattoon, IL is seeking a Patient Services Representative 1 to coordinate daily clinic preparation, patient check in/out, charge posting and cash management. You will also assist with basic appointment scheduling and patient registration while maintaining a positive, helpful image.

The role requires basic computer skills and experience with general office equipment; training includes insurance coverage rules and prior authorizations as needed.

Qualifications

• Associate's degree in a related field is preferred.
• Experience in lieu of formal education may be considered.
• Familiarity with general office equipment and basic computer skills.

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards.
• Serves as a role model by conducting self in a responsible, professional manner.
• Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
• Proficient with insurance coverage rules.
• Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
• Successful completion of mandatory insurance training and ongoing competency refreshers.
• Competent to initiate and secure prior authorizations as needed.

Skills

Basic computer skills

Education

Associate's Degree: Related Field

Experience In Lieu of Education

Tools

General office equipment

Job description

Carle Health in Mattoon, IL is seeking a Patient Services Representative 1 to coordinate daily clinic preparation, patient check in/out, charge posting and cash management. You will also assist with basic appointment scheduling and patient registration while maintaining a positive, helpful image.

The role requires basic computer skills and experience with general office equipment; training includes insurance coverage rules and prior authorizations as needed.