Patient Services Specialist - Pulmonary Clinic

Mass General Brigham; Salem (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham is seeking a full-time Clinic/Practice Assistant to support a Pulmonary practice. You will welcome patients, manage appointment workflows, answer calls, process documentation, and partner with care teams to deliver a positive patient experience.

This onsite role requires strong organizational skills, accuracy in records, and the ability to support busy outpatient operations from 7:45 am to 5:30 pm, Monday through Friday.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications.
• Knowledge of standard office operations (filing, copying, scanning, printing, faxing).
• Ability to manage phone systems and handle non-routine calls.
• Strong written and verbal communication skills.
• Excellent organization and time management.

Responsibilities

• Welcome and assist patients during check-in and check-out.
• Schedule appointments and maintain provider schedules.
• Answer calls, take messages, and route inquiries.
• Support visit workflows including billing forms and copayments.
• Request patient records and lab results for the care team.
• Handle messages related to authorizations, prescriptions, and test results.
• Open and distribute mail and create/prepare forms and schedules.
• Train others on scheduling, registration, and billing systems.
• Assist with schedule changes and complex scheduling workflows as needed.

Skills

High school diploma or equivalent

2–3 years of office experience

Microsoft Office proficiency

Strong written and verbal comms

Ability to manage phone systems

Organizational and time management

Education

Certified Medical Administrative Assistant certification

Tools

Microsoft Office

Job description

Mass General Brigham is seeking a full-time Clinic/Practice Assistant to support a Pulmonary practice. You will welcome patients, manage appointment workflows, answer calls, process documentation, and partner with care teams to deliver a positive patient experience.

This onsite role requires strong organizational skills, accuracy in records, and the ability to support busy outpatient operations from 7:45 am to 5:30 pm, Monday through Friday.