Pulmonary Clinic Operations Lead (Hybrid)

1200 The General Hospital Corporation; Boston (MA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Mass General Brigham is seeking a Lead Practice Assistant to serve as a central contact for staff, patients, and providers within the pulmonary program. You will support front-end and administrative teams, ensuring compliance and smooth patient-centered workflows.

This role requires exceptional organizational, problem-solving, and communication skills, with the ability to promote clinic operations and onboarding of new team members in a fast-paced environment.

Qualifications

• Strong organizational, problem-solving, and communication skills.
• Experience supporting front-end and administrative teams.
• Ability to ensure compliance with organizational policies and regulatory standards.

Responsibilities

• Review schedules to optimize appointment utilization and accommodate new patients.
• Coordinate and secure prior authorizations for patients referred for outside diagnostic testing and follow up visits.
• Assist with telephone triage and administrative support.
• Monitor and manage the Outstanding Orders Follow-Up queue weekly.
• Manage the fax pool by reviewing, triaging, and distributing incoming faxes.

Job description

Mass General Brigham is seeking a Lead Practice Assistant to serve as a central contact for staff, patients, and providers within the pulmonary program. You will support front-end and administrative teams, ensuring compliance and smooth patient-centered workflows.

This role requires exceptional organizational, problem-solving, and communication skills, with the ability to promote clinic operations and onboarding of new team members in a fast-paced environment.