Pulmonary Clinic Operations Lead

Massachusetts General Hospital; Boston (MA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Mass General Brigham is seeking a Lead Practice Assistant at 66 Blossom Street in Boston to serve as a central contact for staff, patients, and providers, supporting front-end and administrative teams while ensuring compliant, patient-centered clinic workflow.

This role emphasizes organizational, problem-solving, and communication skills to optimize appointment utilization, coordinate authorizations, and help onboard new team members in the pulmonary program.

Responsibilities

• Review schedules to optimize appointment utilization and accommodate new patients whenever possible
• Review the DAR for the upcoming to identify coverage gaps or prior authorization requirements; proactively contact patients and secure necessary PA's to ensure visit readiness
• Coordinate and secure prior authorizations for patients referred to for outside diagnostic testing and follow up visits ensuring compliance with insurance requirements and minimizing delays
• Assist with telephone triage and administrative support by providing phone coverage during high-volume periods or staff absences
• Monitor and manage the Outstanding Orders Follow-Up queue weekly, ensuring all orders are accurately attached and removing orders for patients who choose not to schedule appointments
• Manage the fax pool by reviewing, triaging, and distributing incoming faxes, ensuring documents are accurately routed, and addressed in a timely manner
• Support the onboarding and development of new team members through training, workflow instruction, and knowledge sharing to ensure successful integration into clinic operations
• Other duties as assigned.

Job description

Mass General Brigham is seeking a Lead Practice Assistant at 66 Blossom Street in Boston to serve as a central contact for staff, patients, and providers, supporting front-end and administrative teams while ensuring compliant, patient-centered clinic workflow.

This role emphasizes organizational, problem-solving, and communication skills to optimize appointment utilization, coordinate authorizations, and help onboard new team members in the pulmonary program.