Clinic/Practice Assistant, Pulmonary

Mass General Brigham; Salem (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham is seeking a full-time Clinic/Practice Assistant to support a Pulmonary practice. You will welcome patients, manage appointment workflows, answer calls, process documentation, and partner with care teams to deliver a positive patient experience.

This onsite role requires strong organizational skills, accuracy in records, and the ability to support busy outpatient operations from 7:45 am to 5:30 pm, Monday through Friday.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications.
• Knowledge of standard office operations (filing, copying, scanning, printing, faxing).
• Ability to manage phone systems and handle non-routine calls.
• Strong written and verbal communication skills.
• Excellent organization and time management.

Responsibilities

• Welcome and assist patients during check-in and check-out.
• Schedule appointments and maintain provider schedules.
• Answer calls, take messages, and route inquiries.
• Support visit workflows including billing forms and copayments.
• Request patient records and lab results for the care team.
• Handle messages related to authorizations, prescriptions, and test results.
• Open and distribute mail and create/prepare forms and schedules.
• Train others on scheduling, registration, and billing systems.
• Assist with schedule changes and complex scheduling workflows as needed.

Skills

High school diploma or equivalent

2–3 years of office experience

Microsoft Office proficiency

Strong written and verbal comms

Ability to manage phone systems

Organizational and time management

Education

Certified Medical Administrative Assistant certification

Tools

Microsoft Office

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryBring your organization, professionalism, and commitment to exceptional patient service to a collaborative Pulmonary practice where every interaction helps patients feel welcomed, supported, and confident in their care.About the RoleWe are seeking a full-time, 40-hour Clinic/Practice Assistant to support our Pulmonary practice Monday through Friday, hours ranging from 7:45 am to 5:30 pm.In this important front-office role, you will help support smooth daily practice operations by welcoming patients, managing appointment workflows, answering phone calls, processing documentation, and partnering with providers and care teams to deliver a positive patient experience.Why This Role MattersClinic/Practice Assistants are often the first and last point of contact for patients and families. Your ability to communicate clearly, stay organized, and handle details with care helps keep the practice running efficiently and ensures patients receive timely, compassionate support throughout their visit.What You’ll Do• Welcome and assist patients during check-in and check-out.• Schedule appointments, maintain appointment records, and help manage daily provider schedules.• Answer phone calls, assist callers with routine questions, take accurate messages, and route inquiries appropriately.• Support patient visit workflows, including billing forms, copayments as needed, scanning documents, and maintaining accurate records.• Request patient medical records, laboratory results, and other documentation needed by the care team.• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.• Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials as directed.• Serve as a resource for scheduling, registration, and billing systems and provide assistance or training to others as needed.• Support more complex administrative functions, such as schedule changes or specialized scheduling workflows, based on department needs and competency level.QualificationsWhat We’re Looking For• High school diploma or equivalent required.• Two to three years of office experience required.• Certified Medical Administrative Assistant certification preferred.• Proficiency with Microsoft Office applications and comfort using standard office technology.• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.• Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.• Excellent organization and time management skills with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.Ideal CandidateThe ideal candidate is dependable, detail-oriented, patient-focused, and comfortable supporting a busy outpatient specialty practice. You enjoy helping people, communicating with professionalism, keeping details organized, and collaborating with clinicians and colleagues to create a smooth experience for patients and families.Additional Job Details (if applicable)Additional Job DescriptionBenefits That Support YouAt Mass General Brigham, employees are our most important resource. We are committed to offering a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well-being, career growth, and life outside of work.Medical, dental, and vision insuranceA robust retirement savings programGenerous paid time offTuition assistance and professional development supportAdditional employee perks and offeringsJoin Our TeamIf you are a customer-service focused professional who enjoys supporting patients, partnering with care teams, and keeping a busy practice running smoothly, we encourage you to apply and bring your skills to our Pulmonary practice.Remote TypeOnsiteWork Location55 Highland AvenuePay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.