Pulmonary Clinic Front Desk Specialist

Mass General Brigham Medical Group Northern Mass; Salem (MA); On-site; USD 50,745,000 - 71,463,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings program

Generous paid time off

Tuition assistance

Professional development support

Employee perks

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant to support our Pulmonary practice in a busy outpatient setting.

The role involves front-office duties, welcoming patients, coordinating appointments, answering calls, handling documentation, and collaborating with care teams to ensure a positive patient experience. The ideal candidate will have a high school diploma, 2–3 years of office experience, and proficiency with Microsoft

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications and comfort using standard office technology.
• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
• Excellent organization and time management skills with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.

Responsibilities

• Welcome and assist patients during check-in and check-out.
• Schedule appointments, maintain appointment records, and manage daily provider schedules.
• Answer phone calls, assist callers with routine questions, take accurate messages, and route inquiries appropriately.
• Support patient visit workflows, including billing forms, copayments as needed, scanning documents, and maintaining accurate records.
• Request patient medical records, laboratory results, and other documentation needed by the care team.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials as directed.
• Serve as a resource for scheduling, registration, and billing systems and provide assistance or training to others as needed.
• Support more complex administrative functions, such as schedule changes or specialized scheduling workflows, based on department needs and competency level.

Skills

Customer service

Microsoft Office

Communication

Front desk operations

Scheduling

Education

High school diploma or equivalent

Certified Medical Administrative Assistant

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant to support our Pulmonary practice in a busy outpatient setting.

The role involves front-office duties, welcoming patients, coordinating appointments, answering calls, handling documentation, and collaborating with care teams to ensure a positive patient experience. The ideal candidate will have a high school diploma, 2–3 years of office experience, and proficiency with Microsoft