Patient Services Specialist - Physician Office

Mercy Health; Mason (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

Paid time off

Tuition assistance

Professional development

Job summary

Mercy Health in Mason, OH seeks a Patient Services Representative to serve as the first point of contact for patients and the community. You will register patients, verify demographics, collect insurance information and explain financial options at scheduling.

You’ll support scheduling, handle referrals, and assist with online scheduling and MyChart as needed, ensuring accurate data and a friendly, compassionate customer experience across the physician practice locations.

Qualifications

• Must register patients and verify demographics.
• Explain financial options to patients during scheduling.
• Provide excellent customer service to patients and community.
• May cover other physician practice locations as needed.

Responsibilities

• Greet patients and provide courteous service.
• Schedule appointments and enter patient information accurately.
• Verify insurance and collect patient payments.
• Process admission paperwork and preregistration details.
• Assist with online scheduling and MyChart as needed.

Skills

Patient registration

Customer service

Phone etiquette

Data entry

Education

High School Diploma or GED

Tools

Revenue cycle software

Job description

Mercy Health in Mason, OH seeks a Patient Services Representative to serve as the first point of contact for patients and the community. You will register patients, verify demographics, collect insurance information and explain financial options at scheduling.

You’ll support scheduling, handle referrals, and assist with online scheduling and MyChart as needed, ensuring accurate data and a friendly, compassionate customer experience across the physician practice locations.