Patient Access & Scheduling Specialist

Mercy Health; Paducah (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO and leave

Tuition assistance

Job summary

Mercy Health in Paducah, KY seeks a Patient Services Representative to be the first point of contact for our patients and community. You will register patients, verify demographics, collect insurance information, and help ensure accurate medical records and smooth scheduling.

You will assist with online scheduling, explain financial options, and coordinate referrals while maintaining compassionate communication and high-quality service across locations as needed.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Strong communication and customer service skills.

Responsibilities

• Register patients and verify demographics during check-in.
• Explain financial options to patients and collect payments.
• Schedule appointments and manage referrals and follow-ups.
• Answer phones and provide courteous, responsive service.
• Verify insurance information and assist with basic authorizations.

Skills

Customer service

Communication skills

Healthcare administration

Phone etiquette

Education

High School Diploma or GED

Tools

MyChart

Job description

Mercy Health in Paducah, KY seeks a Patient Services Representative to be the first point of contact for our patients and community. You will register patients, verify demographics, collect insurance information, and help ensure accurate medical records and smooth scheduling.

You will assist with online scheduling, explain financial options, and coordinate referrals while maintaining compassionate communication and high-quality service across locations as needed.