Patient Services Specialist - Physician Office

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision, prescription,

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for the Physician Office – West & Westside General Surgery. The role involves patient registration, verifying demographics, obtaining insurance cards, scheduling appointments, and updating medical records with accuracy.

You will provide courteous service and may support other physician practices as needed. Responsibilities include processing registrations, explaining financial options to patients, and ensuring proper

Qualifications

• High School Diploma or GED is required.
• Experience in patient registration or healthcare is preferred.
• Demonstrates strong communication and customer service skills.
• Able to schedule appointments and update patient records accurately.

Responsibilities

• Serve as the primary contact between patients and physician practices.
• Greet patients and provide excellent customer service.
• Schedule patients and enter information into the scheduling system.
• Verify demographics and insurance information.
• Explain financial options to patients and collect payments.
• Assist with referrals and pre-certifications as needed.
• Maintain and update patient records and respond to inquiries.

Skills

Customer service

Communication

Demographics verification

Scheduling

Education

High School Diploma or GED

Tools

Electronic Health Record

MyChart

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for the Physician Office – West & Westside General Surgery. The role involves patient registration, verifying demographics, obtaining insurance cards, scheduling appointments, and updating medical records with accuracy.

You will provide courteous service and may support other physician practices as needed. Responsibilities include processing registrations, explaining financial options to patients, and ensuring proper