Patient Services Specialist: Phlebotomy & Lab Support

PathGroup; Franklin (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

PathGroup in Franklin, TN seeks a Patient Services Technician to perform daily patient service activities at the PSC or in-office PST, interacting with clients and patients in a professional manner and handling forensic and clinical specimen collection.

The role emphasizes accurate specimen collection, data entry, regulatory compliance, and maintaining logs, with emphasis on courteous customer service, attention to detail, and ability to manage fluctuating patient flow.

Qualifications

• High School Diploma or GED preferred (may be required by state guidelines).
• Phlebotomist Certification preferred; required in Louisiana.
• At least 1 year of prior job-related experience preferred.

Responsibilities

• Greet customers and treat everyone courteously.
• Collect specimens according to procedures and explain venipuncture clearly.
• Enter patient and test data into PathConnect and other systems.
• Package specimens for transport and maintain sample integrity.
• Maintain daily PSC/IOPST logs and assist with monthly statistics.

Skills

Customer service

Phlebotomy

Attention to detail

Education

High School Diploma or GED

Phlebotomist Certification

Job description

PathGroup in Franklin, TN seeks a Patient Services Technician to perform daily patient service activities at the PSC or in-office PST, interacting with clients and patients in a professional manner and handling forensic and clinical specimen collection.

The role emphasizes accurate specimen collection, data entry, regulatory compliance, and maintaining logs, with emphasis on courteous customer service, attention to detail, and ability to manage fluctuating patient flow.