Patient Services Specialist - Orthopedics Front Desk

RWJBarnabas Health; Newark (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Voluntary Benefits

Partner Discounts

Job summary

RWJBarnabas Health in Newark, NJ is seeking a Patient Services Representative to enhance the patient experience. You will support check-in/check-out, appointment scheduling, and front-desk duties with professionalism and empathy.

This full-time, on-site role in the UPA-DCMC Orthopaedics department involves daily collaboration with physicians and staff, ensuring accurate records and smooth day-to-day operations. High school diploma or GED required; preferred medical office experience.

Qualifications

• High school diploma or GED required with relevant experience or training.
• Strong oral and written communication skills.
• Preferred: associated or bachelor’s degree and medical office experience.

Responsibilities

• Welcoming patients with professionalism and compassion.
• Check-in/check-out duties and scheduling follow-ups.
• Reviewing schedules and preparing necessary information for visits.
• Answering routine questions in person and by phone.
• Clerical tasks: copying, scanning, mailing and filing.
• Maintaining patient health records and coordinating with insurance providers.
• Protecting patient privacy and ensuring a safe, welcoming environment.

Skills

Customer service

Communication

Organization

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Job description

RWJBarnabas Health in Newark, NJ is seeking a Patient Services Representative to enhance the patient experience. You will support check-in/check-out, appointment scheduling, and front-desk duties with professionalism and empathy.

This full-time, on-site role in the UPA-DCMC Orthopaedics department involves daily collaboration with physicians and staff, ensuring accurate records and smooth day-to-day operations. High school diploma or GED required; preferred medical office experience.