Patient Services Rep

RWJBarnabas Health; Newark (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Voluntary Benefits

Partner Discounts

Job summary

RWJBarnabas Health in Newark, NJ is seeking a Patient Services Representative to enhance the patient experience. You will support check-in/check-out, appointment scheduling, and front-desk duties with professionalism and empathy.

This full-time, on-site role in the UPA-DCMC Orthopaedics department involves daily collaboration with physicians and staff, ensuring accurate records and smooth day-to-day operations. High school diploma or GED required; preferred medical office experience.

Qualifications

• High school diploma or GED required with relevant experience or training.
• Strong oral and written communication skills.
• Preferred: associated or bachelor’s degree and medical office experience.

Responsibilities

• Welcoming patients with professionalism and compassion.
• Check-in/check-out duties and scheduling follow-ups.
• Reviewing schedules and preparing necessary information for visits.
• Answering routine questions in person and by phone.
• Clerical tasks: copying, scanning, mailing and filing.
• Maintaining patient health records and coordinating with insurance providers.
• Protecting patient privacy and ensuring a safe, welcoming environment.

Skills

Customer service

Communication

Organization

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Job description

Patient Services Rep

Req #: 0000269175

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Department: UPA-DCMC Orthopaedics

Pay Range: $21.07 - $26.22 per hour

Location: 140 Bergen St, Newark, NJ 07103

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: UPA-DCMC Orthopaedics

Req #: 0000269175

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Please advise the schedule for this role is Monday through Friday 8AM-4PM with hours subject to change based on practice's needs.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer