Patient Services Navigator: Scheduling & Front Desk Support

RWJBarnabas Health; Communipaw (NJ); On-site; USD 29,000 - 36,000; Full time

Job summary

RWJBarnabas Health at Jersey City Medical Center is seeking a Patient Services Rep to coordinate patient appointments and support seamless operations. You will work with patients, physicians and staff to schedule visits, verify patient information, and help ensure timely, coordinated care.

Ideal candidates have a High School diploma, at least one year of clerical/healthcare front-desk experience, and comfort with Microsoft Office and EPIC. Bilingual skills are a plus.

Qualifications

• High School diploma or equivalent.
• At least 1 year of clerical or receptionist experience in a healthcare setting.
• Experience working with urban populations from diverse backgrounds.

Responsibilities

• Coordinate and manage patient appointments to support efficient operations and positive patient experience.
• Schedule appointments for consultations, procedures and visits with medical personnel and remind upcoming appointments.
• Input and verify patient information accurately in the registration system.
• Handle up-front collection of co-payments at registration and perform related clerical tasks.
• Communicate scheduling details clearly to patients, physicians and staff.

Skills

Customer service

Communication

Organization

Multitasking

Bilingual (preferred)

Education

High School diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

RWJBarnabas Health at Jersey City Medical Center is seeking a Patient Services Rep to coordinate patient appointments and support seamless operations. You will work with patients, physicians and staff to schedule visits, verify patient information, and help ensure timely, coordinated care.

Ideal candidates have a High School diploma, at least one year of clerical/healthcare front-desk experience, and comfort with Microsoft Office and EPIC. Bilingual skills are a plus.