Patient Service Representative (PSR) - Clinic

Advocate Health Care; Lincolnwood (IL); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

Advocate Health Care is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily. The role is based in Lincolnwood/Park Ridge ambulatory settings and involves coordinating appointment information, test details, and billing data.

The position requires a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers and patients.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsabilités

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Connaissances

Customer service experience

Communication skills

Handling difficult callers/patients

Formation

High School Diploma or equivalent

Description du poste

Why Advocate Health

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

Why Advocate Health

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care. At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

What Will You Do:

Schedule: Shifts are 8.5 hours with a 30 minute unpaid lunch. Shifts range from M-F: 10:00am-6:30pm or 9.5 hour shifts when working 4 hour weekends: Sunday/Monday off with Tuesday - Friday 8am-5:30pm and Saturday 9am-1pm or Sunday 9am-1pm, with Monday through Thursday 8am-5:30pm.

As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work

• Location: Lincolnwood and Park Ridge

We are Looking For: Required Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.