Patient Service Representative (PSR) - Clinic

Advocate Health; Morton Grove (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Advocate Health in Morton Grove, IL seeks a Patient Service Representative to join the ambulatory care team, supporting providers, connecting with patients, and ensuring a seamless, compassionate experience daily.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to handle difficult calls with empathy. Shifts include weekday hours with weekend options at multiple locations as listed.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Why Advocate Health:

When you joinAdvocate Aurora Health,you arejoiningone of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

AtAdvocate Aurora Healthwe areredefining how, when, and where care is delivered—bringinghuman kindnessto every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

WhatWillYouDo:

Hours of Operation:

Monday: 8-7

Tuesday: 8-7

Wednesday: 8-7

Thursday: 8-7

Friday: 8-5

Saturday (1st, 2nd 3rd, and 4th) 8-12

Hours: Shifts are usually 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices.

Shifts range from:

730-4, 8-430, 830-5, 1030-7 (not working a weekend)

or

730-5, 8-530, 830-6, 930-7 (working a weekend)

As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work:

Locations: Morton Grove and travel to addition locations include:

AMG-Glenview at 1412 Waukegan Rd. Glenview IL 60025

Glenview weekends include Saturday (first and second): 8-12

and

AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712

Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12

We areLooking For:

Required Qualifications:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment,and inacrowdedor closely sharedworkspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Mustlift upto 35 pounds without help.For patient lifts of over 35 pounds, or when patient is unable toassistwith the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case‑by‑case basis.

BeingPartOf Something Bigger

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. Ifyou arepassionate about care, teamwork, and making a meaningful difference every day,we wouldlove to grow with you.

Apply today and help us redefine care-for all.