Patient Services Specialist – Medical Receptionist

Summit Health; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

FSA benefits

401k plan

Job summary

Summit Health in New York City is seeking a Patient Service Representative (PSR) to warmly welcome incoming patients at CityMD locations. You will register patients, coordinate intake, and ensure timely turnaround while addressing questions with urgency and kindness.

The role involves data entry, insurance verification, cash handling, and collaboration with the Billing department. A high school diploma or GED and strong communication skills are required, with bilingual abilities preferred

Qualifications

• High school diploma or GED required.
• Excellent verbal, written, and interpersonal communication skills.
• Experience in high-volume/high-intensity service environment preferred.
• Detail-oriented and a team player.
• Typing speed around 55 wpm; strong computer skills.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and scheduling of appointments.
• Enter/update patient information in the system.
• Assist patients with paperwork as needed.
• Scan, update and file medical records.
• Answer phone calls and respond to questions promptly.
• Verify insurance eligibility and liaise with Billing as needed.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and patient inquiries.

Skills

Verbal communication

Written communication

Interpersonal skills

Typing 55 wpm

Bilingual

Customer service

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Summit Health in New York City is seeking a Patient Service Representative (PSR) to warmly welcome incoming patients at CityMD locations. You will register patients, coordinate intake, and ensure timely turnaround while addressing questions with urgency and kindness.

The role involves data entry, insurance verification, cash handling, and collaboration with the Billing department. A high school diploma or GED and strong communication skills are required, with bilingual abilities preferred