Patient Services Specialist — Medical Office Front Desk

Summit Health Management; Port Reading (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

VillageMD is seeking a Patient Service Representative at CityMD to warmly welcome patients and manage registrations. You will coordinate intake, verify insurance, and ensure accurate data entry, with strong focus on speed and courtesy in person and over the phone.

The role requires a high school diploma or GED, excellent communication skills, and the ability to work in a fast-paced healthcare setting while maintaining a patient-first attitude.

Qualifications

• Experience in high-volume service environments preferred.
• Excellent verbal, written and interpersonal communication skills.
• Detail-oriented and a team player who can adapt quickly.

Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient intake and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

Customer service

High-volume environment

Verbal Communication

Typing speed

Bilingual

Education

High School Diploma or GED

Job description

VillageMD is seeking a Patient Service Representative at CityMD to warmly welcome patients and manage registrations. You will coordinate intake, verify insurance, and ensure accurate data entry, with strong focus on speed and courtesy in person and over the phone.

The role requires a high school diploma or GED, excellent communication skills, and the ability to work in a fast-paced healthcare setting while maintaining a patient-first attitude.