Patient Services Representative - Medical Office

Summit Medical Group; Elmwood Park (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Job summary

VillageMD is seeking a Patient Service Representative (PSR) for CityMD locations to warmly welcome patients and manage front-desk operations. The role focuses on accurate registration, timely coordination with the care team, and responsive patient inquiries both in person and over the phone.

The ideal candidate has a high school diploma, strong communication skills, and experience in busy service environments.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Computer proficiency and high typing speed (55 wpm).
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient intake and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

Verbal communication

Written communication

Interpersonal skills

Typing speed

Bilingual

Education

High School Degree or GED

Job description

VillageMD is seeking a Patient Service Representative (PSR) for CityMD locations to warmly welcome patients and manage front-desk operations. The role focuses on accurate registration, timely coordination with the care team, and responsive patient inquiries both in person and over the phone.

The ideal candidate has a high school diploma, strong communication skills, and experience in busy service environments.