Patient Services Specialist — Medical Office Front Desk

Penn Medicine; Berwyn (PA); On-site; USD 22,000 - 30,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate for the Community Radiology department. You will support patient arrivals and departures, schedule appointments, collect copays, verify insurance, and update EMR with accurate information.

The role emphasizes patient-centered service and collaboration with clinical and administrative staff to meet satisfaction and operational targets.

Qualifications

• H.S. Diploma/GED required.
• 2+ years of medical office experience, or 4 years of customer service experience required.

Responsibilities

• Patient Service: answer phones promptly, manage patient requests, route appropriately, take messages and coordinate between front desk and EMR.
• Arrive/departure activities of patients, schedule appointments, collect copays, verify insurance, update EMR, and complete check-out procedures.
• Ensure compliance with federal/state/local regulations and adapt to process changes.

Skills

Customer service

Education

H.S. Diploma/GED (Required)

Job description

Penn Medicine is seeking a Patient Services Associate for the Community Radiology department. You will support patient arrivals and departures, schedule appointments, collect copays, verify insurance, and update EMR with accurate information.

The role emphasizes patient-centered service and collaboration with clinical and administrative staff to meet satisfaction and operational targets.