Patient Services Specialist — Medical Office

Athol Hospital; Athol (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

Athol Hospital in Massachusetts is seeking a full-time front desk/administrative assistant to support patient access and scheduling. You will verify insurance, collect payments, and document patient information in the EMR while providing quality customer service.

The role requires reliability, strong communication, and the ability to work across locations as needed. Day shifts with a 40-hour workweek are offered with competitive pay.

Qualifications

• High School diploma or equivalent required.
• 1 year of medical office experience preferred.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks in a busy environment.

Responsibilities

• Answers phones and schedules appointments in the office.
• Verifies insurance coverage and eligibility; processes patient information.
• Collects copays and deposits; reconciling daily transactions.
• Registers patients in the EMR and manages referrals.
• Supports multiple locations as needed.

Skills

Communication

Customer service

Time management

EMR

Medical terminology

Technical skills

Flexibility

Education

High School diploma or equivalent

Tools

EMR software

Job description

Athol Hospital in Massachusetts is seeking a full-time front desk/administrative assistant to support patient access and scheduling. You will verify insurance, collect payments, and document patient information in the EMR while providing quality customer service.

The role requires reliability, strong communication, and the ability to work across locations as needed. Day shifts with a 40-hour workweek are offered with competitive pay.