Front Desk & Scheduling Specialist - Healthcare

Massachusetts General Hospital; West Concord (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham Radiation Oncology at Emerson Hospital seeks a Sr. Practice Assistant to support patient check-in/out, scheduling, insurance verification, and prior authorizations in a busy clinical setting.

The role focuses on delivering a welcoming patient experience, coordinating with physicians and staff, and ensuring efficient clinic operations while handling high-volume calls and administrative tasks.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and customer-service skills needed.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with Epic and/or Mosaiq EMR systems preferred.

Responsibilities

• Front desk check-in/check-out, insurance verification, and copay collection.
• Schedule consultations, follow-ups, imaging, and related visits.
• Obtain pre-authorizations and referrals as needed for imaging and radiation therapy.

Skills

Strong organizational skills

Customer service

Microsoft Office proficiency

Professional communication

Education

High school diploma or equivalent

Associate's degree or higher

Tools

Epic

Mosaiq

Job description

Mass General Brigham Radiation Oncology at Emerson Hospital seeks a Sr. Practice Assistant to support patient check-in/out, scheduling, insurance verification, and prior authorizations in a busy clinical setting.

The role focuses on delivering a welcoming patient experience, coordinating with physicians and staff, and ensuring efficient clinic operations while handling high-volume calls and administrative tasks.