Patient Services Specialist - Medical Front Desk

EyeSouth Partners; Tifton (GA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO

Job summary

EyeSouth Partners is seeking a Front Desk Associate to deliver exceptional patient service at our EyeCare offices in South Georgia and North Florida. You will interview patients, collect demographics, insurance details and payments, and support billing processes to help keep the medical office running smoothly.

Ideal candidates have a High School Diploma, at least 2 years in a medical office, experience with health insurance billing, strong computer skills, and a professional, dependable

Qualifications

• High School Diploma or Equivalent Certificate.
• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and typing speed of at least 30 WPM.
• Excellent customer service and interpersonal skills.
• Highly dependable and organized.
• Impeccably clean, polished, professional image.

Responsibilities

• Displays high level of professionalism and superb customer service.
• Obtains and reviews patient demographic and insurance information for accuracy.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Ensures all patient intake forms are signed and complete.
• Answers patient communications pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Coordinates with Clinical Staff to ensure optimal patient experience.

Skills

Customer service

Phone handling

Insurance verification

Data entry

Organization

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

EHR systems

MS Office

Job description

EyeSouth Partners is seeking a Front Desk Associate to deliver exceptional patient service at our EyeCare offices in South Georgia and North Florida. You will interview patients, collect demographics, insurance details and payments, and support billing processes to help keep the medical office running smoothly.

Ideal candidates have a High School Diploma, at least 2 years in a medical office, experience with health insurance billing, strong computer skills, and a professional, dependable