Front Desk Associate

EyeSouth Partners

Atlanta (GA)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners is seeking a courteous Front Desk Associate to act as the first point of contact for patients in our Atlanta, GA clinic. You will manage check-ins/outs, verify insurance, collect payments, and support front desk operations with accuracy and professionalism.

The role requires strong customer service, HIPAA awareness, and the ability to multitask in a busy medical office. Prior Nextech/ICP or medical office experience is highly valued.

Qualifications

High School Diploma or equivalent required.
Medical office experience preferred.
Nextech/ICP experience strongly preferred.

Responsibilities

Greet patients and verify appointment details.
Collect required documents such as ID and insurance cards.
Book, confirm, and reschedule appointments.
Verify insurance eligibility and benefit coverage for visits and tests.
Collect co-pays and outstanding balances and document in the system.
Explain billing procedures and patient financial responsibilities.
Enter data accurately in the practice management system.
Maintain patient confidentiality and HIPAA compliance.
Answer phones and respond to inquiries; relay messages as needed.
Support onboarding and training of new front desk staff.

Skills

Strong interpersonal and communication

Attention to detail and data entry

Insurance verification knowledge

Multitasking in fast-paced environment

HIPAA/privacy regulations

Customer service excellence

Education

High School Diploma or equivalent

Tools

Nextech/ICP experience

Job description

Georgia Eye Partners is a specialty eye care practice in Metro Atlanta comprised of ophthalmologist and optometrists dedicated to providing patients with the highest quality medical and surgical eye care. Our services range from general eye care to complex surgical care for conditions such as cataracts, glaucoma, corneal disease, and refractice. We offer LASIK and other refractive surgery options as well as oculoplastic surgery and laser aethetic procedures through OPAL Aesthetics.
The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Greets patients warmly and verify appointment details.
Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
Books, confirms, and reschedules appointments
Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
Explains billing procedures
Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
Completes medical records requests that come directly from the patient
Completes assigned tasks as related to the appointment rescheduling queue timely
Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
Answers phones and responds to inquiries
Relays messages between patients and clinical staff
Maintains protected health information in accordance with HIPPA/PHI guidelines
Handles paperwork such as consent forms and HIPAA compliance
Interacts with all internal and external customers in a caring and respectful manner.
Accepts deliveries of packages, mail, and other supplies from outside vendors.
Maintains a clean, organized, and welcoming reception area for all patients and visitors
Provides clear information about services, wait time, and policies
Addresses patient concerns professionally and respectfully.
Photocopies and faxes records and forms according to established policies and procedures.
Maintains patient confidentiality.
Participates in orientation/instruction of new administrative personnel as requested by management.
Contributes to the team effort by completing additional tasks/projects as directed.
Attends daily huddle and regularly scheduled team meetings
Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.
High School Diploma or the equivalent years related experience required
Nextech/ICP experience strongly preferred
Minimum of 1-year medical office experience strongly preferred
Strong reliability with good attendance and punctuality.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

Strong interpersonal and communication skills
Attention to detail for accurate data entry and insurance verification; strong organizational skills
Basic understanding of healthcare insurance payors and programs
Ability to multitask in a fast-paced environment
Familiarity with healthcare regulations (HIPAA, privacy laws)
Basic math and cash handling
Excellent customer service skills

Preferred Skills