Front Desk Associate

EyeSouth Partners; Tifton (GA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO

Job summary

EyeSouth Partners is seeking a Front Desk Associate to deliver exceptional patient service at our EyeCare offices in South Georgia and North Florida. You will interview patients, collect demographics, insurance details and payments, and support billing processes to help keep the medical office running smoothly.

Ideal candidates have a High School Diploma, at least 2 years in a medical office, experience with health insurance billing, strong computer skills, and a professional, dependable

Qualifications

• High School Diploma or Equivalent Certificate.
• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and typing speed of at least 30 WPM.
• Excellent customer service and interpersonal skills.
• Highly dependable and organized.
• Impeccably clean, polished, professional image.

Responsibilities

• Displays high level of professionalism and superb customer service.
• Obtains and reviews patient demographic and insurance information for accuracy.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Ensures all patient intake forms are signed and complete.
• Answers patient communications pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Coordinates with Clinical Staff to ensure optimal patient experience.

Skills

Customer service

Phone handling

Insurance verification

Data entry

Organization

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

EHR systems

MS Office

Job description

South Georgia North Florida Eye Partners offers a variety of eye care services from detection and medical treatment of eye diseases and injuries to advanced procedures including Lasik and cataract surgeries. We also have an on-site Optical Shop that carries the latest in designer frames and sunglasses. We offer several locations including Tifton, Douglas and 2 locations in Valdosta Georgia.

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Key Responsibilities

• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience

Education

• High School Diploma or Equivalent Certificate

Required Skills

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills

• Understanding of medical terminology

Benefits

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

Additional Benefits (FREE)

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.