Patient Experience Front Desk Coordinator

EyeSouth Partners; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners is seeking a courteous Front Desk Associate to act as the first point of contact for patients in our Atlanta, GA clinic. You will manage check-ins/outs, verify insurance, collect payments, and support front desk operations with accuracy and professionalism.

The role requires strong customer service, HIPAA awareness, and the ability to multitask in a busy medical office. Prior Nextech/ICP or medical office experience is highly valued.

Qualifications

• High School Diploma or equivalent required.
• Medical office experience preferred.
• Nextech/ICP experience strongly preferred.

Responsibilities

• Greet patients and verify appointment details.
• Collect required documents such as ID and insurance cards.
• Book, confirm, and reschedule appointments.
• Verify insurance eligibility and benefit coverage for visits and tests.
• Collect co-pays and outstanding balances and document in the system.
• Explain billing procedures and patient financial responsibilities.
• Enter data accurately in the practice management system.
• Maintain patient confidentiality and HIPAA compliance.
• Answer phones and respond to inquiries; relay messages as needed.
• Support onboarding and training of new front desk staff.

Skills

Strong interpersonal and communication

Attention to detail and data entry

Insurance verification knowledge

Multitasking in fast-paced environment

HIPAA/privacy regulations

Customer service excellence

Education

High School Diploma or equivalent

Tools

Nextech/ICP experience

Job description

EyeSouth Partners is seeking a courteous Front Desk Associate to act as the first point of contact for patients in our Atlanta, GA clinic. You will manage check-ins/outs, verify insurance, collect payments, and support front desk operations with accuracy and professionalism.

The role requires strong customer service, HIPAA awareness, and the ability to multitask in a busy medical office. Prior Nextech/ICP or medical office experience is highly valued.