Front Desk Associate

EyeSouth Partners; Morrow (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Match

HSA/FSA

Telemedicine

PTO

Employee Discounts

EAP

Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners' Clayton Eye Center in Georgia is seeking a Front Desk Associate to deliver exceptional patient service in person and over the phone. You will collect demographic, financial and insurance information for billing and ensure a smooth front-office flow.

Responsibilities include verifying insurance, collecting payments, scheduling appointments, processing records requests, and supporting clinical staff to enhance patient experience.

Qualifications

• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge with a minimum typing speed of 30 WPM.
• Must be highly dependable, organized and possess outstanding interpersonal skills.

Responsibilities

• Interview patients or representatives to obtain complete demographic, financial and insurance information for billing.
• Handle front desk duties to maintain efficient office flow.
• Verify insurance, collect copays and outstanding balances.
• Process patient intake forms and payments.
• Schedule appointments and respond to multiple communication channels.
• Coordinate with clinical staff to ensure optimal patient experience.

Skills

Medical front desk

Customer service

Insurance verification

Phone handling

Data entry

Interpersonal skills

Professional image

Time management

Education

High School Diploma

Tools

EMR system

Job description

At Clayton Eye Center, our purpose is to provide the highest level of eye care possible to each patient enhancing individual lifestyles and vision. We are committed through a highly skilled and compassionate team of Doctors providing services with leading-edge technology in efficient and cost effective manner. We offer various services including Cataracts, Glaucoma, Retina, Family Eye Care, and contact lenses with multiple locations on the south side of Georgia.

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience

Education

• High School Diploma or Equivalent Certificate

Required Skills

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills

• Understanding of medical terminology

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.