Patient Experience Front Desk Specialist

Socket.dev; Southside (AL); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact and to support a world-class Total Patient Experience. This role performs essential administrative duties to ensure smooth check-in/check-out for patients, while maintaining HIPAA compliance and professional, friendly service in a busy medical office environment.

Experience in medical settings, strong MS Office skills, and a polished appearance are valued as you help coordinate patient flow, scheduling,

Qualifications

• Experience in healthcare front desk or medical office preferred.
• Ability to interact with patients professionally and empathetically.
• Background check as required by state.

Responsibilities

• Embrace and execute Total Patient Experience to build relationships with patients.
• Provide exceptional customer service during every patient encounter.
• Greet patients promptly with a smile and thank them as they leave.
• Answer phones and ensure courteous service at all times.
• Practice urgency with respect to patient and doctor schedules.
• Double check insurance authorizations and manage flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to maximize efficiency.
• Complete daily reconciliations and close cash drawer.
• Comply with policies including HIPAA.
• General office duties and cleaning as assigned.

Skills

Customer Service

Phone skills

Professional demeanor

MS Office

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact and to support a world-class Total Patient Experience. This role performs essential administrative duties to ensure smooth check-in/check-out for patients, while maintaining HIPAA compliance and professional, friendly service in a busy medical office environment.

Experience in medical settings, strong MS Office skills, and a polished appearance are valued as you help coordinate patient flow, scheduling,