Patient Experience Front Office Specialist

Clarkson Eyecare; Columbia (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners seeks a Front Office Specialist to act as the initial point of contact, delivering a world-class Total Patient Experience. You will handle check-in/out and essential administrative duties to ensure smooth patient flow.

Responsibilities include greeting patients, answering calls, verifying insurance, processing payments, and maintaining accurate reconciliations. Prior medical office experience is preferred; HIPAA compliance is required.

Qualifications

• Minimum 1 year in a customer-facing role or equivalent.
• Experience in a medical/ophthalmic office is preferred.
• Must pass a background check as required by state.

Responsibilities

• Greet patients; provide helpful, friendly service.
• Answer phones and direct inquiries promptly and courteously.
• Assist with check-in/out and ensure smooth patient flow.
• Double-check insurance authorizations and maintain flow sheets.
• Collect payments and reconcile daily cash drawer.
• Maintain HIPAA-compliant office procedures.

Skills

Customer service

Phone etiquette

Professional demeanor

Time management

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners seeks a Front Office Specialist to act as the initial point of contact, delivering a world-class Total Patient Experience. You will handle check-in/out and essential administrative duties to ensure smooth patient flow.

Responsibilities include greeting patients, answering calls, verifying insurance, processing payments, and maintaining accurate reconciliations. Prior medical office experience is preferred; HIPAA compliance is required.