Patient Services Specialist - Medical & Dental Care

UNAVAILABLE; Pasco (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

CBHA in Pasco, WA seeks a Patient Services Representative to welcome patients, schedule and register them for Medical, Dental, Eye Care, or Call Center services, and support billing and eligibility tasks.

You will pre-register patients, verify insurance, collect co-pays, handle basic records requests, manage no-show callbacks, and maintain a respectful, confidential front-desk environment aligned with WE CARE standards.

Qualifications

• Two years of customer service experience.
• Strong verbal and written communication in English; bilingual English/Spanish required.
• Ability to multitask with high accuracy and organization.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Schedule appointments, welcome patients, register and support patients until seen for scheduled services.
• Pre-register patients, verify insurance, create/assign cases, ensure appointments meet scheduling protocols.
• Collect patient co-payment/co-insurance at time of service or initiate payment plan per protocol.
• Handle basic medical records requests; maintain confidentiality per policies.
• No-show callbacks to promote policies and educate on alternative support services.
• Maintain waiting areas presentable and aligned with clinic standards.

Skills

Customer service

Communication

Multitasking

Telephone etiquette

Teamwork

Bilingual English/Spanish

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

CBHA in Pasco, WA seeks a Patient Services Representative to welcome patients, schedule and register them for Medical, Dental, Eye Care, or Call Center services, and support billing and eligibility tasks.

You will pre-register patients, verify insurance, collect co-pays, handle basic records requests, manage no-show callbacks, and maintain a respectful, confidential front-desk environment aligned with WE CARE standards.