Patient Experience & Scheduling Coordinator

Tri-Cities Community Health; Pasco (WA); In loco; USD 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement with employer match

Paid sick/vacation time

Descrizione del lavoro

Tri-Cities Community Health is seeking a Patient Services Specialist to join our Unified Customer Service Department across Pasco care sites. You will handle registrations, verify insurance, schedule appointments, manage medical records requests, and support patient care alongside providers and care teams.

This position is Monday–Friday, 8am–5pm in Pasco, WA, with a wage range of $18.81–$24.33 per hour. Candidates should be fluent in English; bilingual skills are preferred.

Competenze

• Minimum high school diploma or GED.
• At least three years of experience in general medical, dental, behavioral health, or similar settings.
• Strong organizational skills to manage multiple responsibilities across departments.
• Completion of yearly competency trainings on customer service, UDS data, and insurance practices.
• Proficient in English; bilingual language skills preferred (Spanish, Russian, Mandarin, or other).

Mansioni

• Complete all registrations accurately and professionally.
• Obtains information from patients’ health insurance or managed care identification card.
• Answer calls and route to appropriate department; use good judgment on urgency.
• Schedule all appointments and work with manager to meet scheduling goals.
• Process requests for medical records and verify identifications and authorization.
• Maintain confidentiality of patient information and documentation.
• Collaborate with care teams to support patient care across sites.
• Adhere to safety training and exposure control policies; perform other duties as assigned.

Conoscenze

Customer service

Insurance verification

Data entry / UDS data handling

Scheduling

Medical records requests

Team collaboration

Formazione

High school diploma or GED

Descrizione del lavoro

Tri-Cities Community Health is seeking a Patient Services Specialist to join our Unified Customer Service Department across Pasco care sites. You will handle registrations, verify insurance, schedule appointments, manage medical records requests, and support patient care alongside providers and care teams.

This position is Monday–Friday, 8am–5pm in Pasco, WA, with a wage range of $18.81–$24.33 per hour. Candidates should be fluent in English; bilingual skills are preferred.