Bilingual Patient Care & Front Desk Specialist

Moses Lake Community Health Center; Moses Lake (WA); On-site; USD 38,000 - 46,000; Full time

Job summary

Moses Lake Community Health Center is seeking a Customer Care Representative to greet patients, handle phone inquiries, and assist with scheduling and billing support in a compassionate, efficient manner. The role emphasizes accurate data entry in Centricity and helping patients navigate costs for dental services.

Candidates should be proficient in Spanish, possess strong communication and computer skills, and be able to travel between work sites as needed.

Qualifications

• Read and speak Spanish is required.
• General work-related skills including written/verbal communications, computational and computer skills, often gained through an associate degree or similar program.

Responsibilities

• Provides excellent service, information and support to patients and colleagues on the phone and in person.
• Manages dental appointment scheduling according to established procedures.
• Ensures accuracy of general patient information in the practice management system (Centricity) at check-in and for new appointments.
• Communicates and supports patients with dental treatment costs.
• Responsible for referral management according to established procedures.
• Processes sliding fee applications according to established procedures.
• Supports patients and the dental team by accessing information, relaying requests and troubleshooting problems.
• Adapts to changes in EDR and practice management systems and participates in employee training.

Skills

Spanish proficiency

Education

Associate degree / business school program

Tools

Centricity

Job description

Moses Lake Community Health Center is seeking a Customer Care Representative to greet patients, handle phone inquiries, and assist with scheduling and billing support in a compassionate, efficient manner. The role emphasizes accurate data entry in Centricity and helping patients navigate costs for dental services.

Candidates should be proficient in Spanish, possess strong communication and computer skills, and be able to travel between work sites as needed.