Patient Services Specialist - Scheduling & Front Desk

Columbia Basin Health Association; Othello (WA); On-site; USD 35,000 - 52,000; Full time

Job summary

Columbia Basin Health Association is seeking a Patient Services Representative to welcome patients, schedule and register for services, and support multiple departments including Medical, Dental, Eye Care, Call Center, and Patient Benefits. The role emphasizes accurate insurance verification, co-payment collection, and handling confidential information with professionalism.

The position requires strong customer service experience, bilingual English/Spanish capabilities, and proficiency with

Qualifications

• Two years of customer service experience.
• Ability to speak, read, write, and translate English and Spanish.
• Strong verbal communication skills and professional interaction with patients and staff.
• Basic to advanced computer and office software skills (Word/Excel).

Responsibilities

• Schedule appointments and welcome patients for services.
• Register patients and assist with pre-registration and insurance verification.
• Collect co-payments or initiate payment plans as per policy.
• Assist patients with forms and document handling, including confidentiality.
• Support multiple departments (Medical/Dental/Eye Care/Call Center/Patient Benefits) to ensure smooth patient flow.

Skills

Customer service

Bilingual English/Spanish

Verbal communication

MS Word

MS Excel

Job description

Columbia Basin Health Association is seeking a Patient Services Representative to welcome patients, schedule and register for services, and support multiple departments including Medical, Dental, Eye Care, Call Center, and Patient Benefits. The role emphasizes accurate insurance verification, co-payment collection, and handling confidential information with professionalism.

The position requires strong customer service experience, bilingual English/Spanish capabilities, and proficiency with