Patient Access & Care Services Specialist

Whitman-Walker; Washington (District of Columbia); On-site; USD 42,000 - 52,000; Full time

Job summary

Whitman-Walker Health in Washington DC seeks a Client Services Representative to support patients across medical, dental, behavioral health by scheduling care, collecting documents, updating demographics and verifying insurance.

In this role you will register patients, manage appointments, gather required forms, explain billing, and guide patients to Whitman-Walker services and interpreters when needed. Strong communication and HIPAA knowledge are essential.

Qualifications

• Associate degree or 2 years of equivalent work experience required.
• Fluency in medical terminology preferred.
• 1-3 years of health care or call center experience preferred.
• Knowledge of HIPAA laws and regulations preferred.

Responsibilities

• Register patients and update electronic medical records.
• Schedule and reschedule appointments; send reminders.
• Verify insurance and collect co-pays where applicable.
• Obtain and file registration, consent, and other forms.
• Provide information about Whitman-Walker services and interpreters.
• Perform opening and closing duties; handle communications.

Skills

Medical terminology

HIPAA compliance

Customer service

Effective communication

Microsoft Office

Education

Associate degree or 2 years of equivalent work experience

Tools

eCW

CRM software

Job description

Whitman-Walker Health in Washington DC seeks a Client Services Representative to support patients across medical, dental, behavioral health by scheduling care, collecting documents, updating demographics and verifying insurance.

In this role you will register patients, manage appointments, gather required forms, explain billing, and guide patients to Whitman-Walker services and interpreters when needed. Strong communication and HIPAA knowledge are essential.