Patient Services Specialist - Front Desk & Scheduling

Cowlitz Family Health Center; Longview (WA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Competitive wages & benefits

Paid holidays

403b Retirement Plan

Flexible Spending Accounts

Life Insurance

AD&D employer paid

Job summary

The Cowlitz Family Health Center in Washington is seeking a friendly Patient Services Representative who will greet patients and manage front-desk tasks with empathy. You’ll handle appointments, check-ins, payments, data collection, and verify insurance eligibility to support our mission of accessible care.

The role requires strong communication, organizational skills, and a patient‑centered approach in a fast‑paced clinic.

Qualifications

• High school diploma or GED.
• 1–3 years of customer service or office experience, preferably in healthcare.
• Computer skills; MS Office Suite preferred; EPIC EMR a plus.
• Excellent customer service and communication skills.
• Ability to work with a diverse patient population.

Responsibilities

• Greet patients and manage front-desk operations.
• Schedule appointments and conduct patient check-ins.
• Process payments and collect patient data.
• Verify insurance eligibility and assist with program enrollment.
• Guide patients and visitors and perform general administrative duties.

Skills

Customer service

Communication

Organizational skills

MS Office

Education

High School Diploma or GED

Tools

MS Office Suite

EPIC EMR

Job description

The Cowlitz Family Health Center in Washington is seeking a friendly Patient Services Representative who will greet patients and manage front-desk tasks with empathy. You’ll handle appointments, check-ins, payments, data collection, and verify insurance eligibility to support our mission of accessible care.

The role requires strong communication, organizational skills, and a patient‑centered approach in a fast‑paced clinic.