Clinic Operations Lead: Elevate Patient Experience

Columbia Basin Health Association; Pasco (WA); In loco; USD 60.000 - 78.000; Tempo pieno

Descrizione del lavoro

Columbia Basin Health Association in Pasco, WA, seeks an experienced supervisor to lead Patient Services Representatives and Medical Assistants, coordinating registration, checkout, and patient benefits with a focus on service quality and efficiency. This role also supports staffing, training, and workflow optimization to ensure smooth patient flow, accurate documentation, and alignment with CBHA policies.

The ideal candidate will have supervisory healthcare experience, strong communication

Competenze

• Bachelor’s degree with 2+ years supervisory healthcare experience.
• Experience in clinic management, patient navigation, or healthcare call center operations.
• Bi-lingual English/Spanish preferred.

Mansioni

• Supervise registration, checkout, and patient benefits staff.
• Coordinate staffing, training, and shift changes for clinic operations.
• Support revenue cycle and patient satisfaction initiatives.
• Collaborate with departments to meet patient care standards.
• Ensure compliance with safety, quality, and regulatory standards.

Conoscenze

Supervisory experience

Healthcare operations knowledge

Bilingual (English/Spanish)

Formazione

Bachelor's degree

Equivalent education/experience

Strumenti

Word processing

Spreadsheets (Excel)

Database software

Descrizione del lavoro

Columbia Basin Health Association in Pasco, WA, seeks an experienced supervisor to lead Patient Services Representatives and Medical Assistants, coordinating registration, checkout, and patient benefits with a focus on service quality and efficiency. This role also supports staffing, training, and workflow optimization to ensure smooth patient flow, accurate documentation, and alignment with CBHA policies.

The ideal candidate will have supervisory healthcare experience, strong communication