Patient Services Specialist II - Reconstructive Surgery

Baylor Scott & White Health; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) match 5%

Tuition reimbursement

PTO from day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide front desk and clerical support in a physician office, clinic, or similar setting. You will handle patient check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure a smooth, patient-centered experience.

The role emphasizes accurate data entry, insurance processing, and collaboration with the care team.

Qualifications

• Familiar with patient check-in and check-out procedures.
• Experience handling scheduling and appointment coordination.
• Knowledge of insurance verification and payer information.
• Ability to respond to routine inquiries with professionalism.

Responsibilities

• Assist patients and visitors with check-in and check-out; schedule follow-ups and referrals.
• Verify insurance details and demographics; update records as needed.
• Process payments and explain financial responsibilities to patients.
• Support training of junior staff and provide guidance as needed.

Skills

Patient relations

Communication skills

Phone etiquette

Attention to detail

Education

HS Diploma/GED

Tools

Insurance verification software

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide front desk and clerical support in a physician office, clinic, or similar setting. You will handle patient check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure a smooth, patient-centered experience.

The role emphasizes accurate data entry, insurance processing, and collaboration with the care team.