Patient Services Specialist I — Front Desk & Scheduling

Baylor Scott & White Health; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. You will assist patients with check-in/check-out, scheduling, and insurance verification to ensure smooth, patient-centered care.

Responsibilities include answering phones, collecting demographics, processing payments, and supporting medical records as requested.

Qualifications

• High school diploma or GED required.
• Less than 1 year of experience.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist patients with check-in/check-out, scheduling, and referrals.
• Verify insurance information and patient demographics.
• Post payments and process charges in the billing system.
• Answer phones and direct inquiries to appropriate staff.
• Provide patient information and assist with basic questions.
• Support medical records duties as requested.

Skills

Listening

Communication

Data entry

Typing

Customer service

Phone etiquette

Education

High School Diploma or GED

Tools

EMR systems

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. You will assist patients with check-in/check-out, scheduling, and insurance verification to ensure smooth, patient-centered care.

Responsibilities include answering phones, collecting demographics, processing payments, and supporting medical records as requested.