Patient Services Specialist II — Front Desk & Care Coord

Baylor Scott & White Health; Plano (TX); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) savings plan with dollar-for-dl

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Plano, TX seeks a Patient Services Specialist 2 to provide administrative support in a physician office setting, focusing on high-quality patient-centered care, check-in/check-out, scheduling, insurance verification, and phone support.

The role emphasizes patient relations, accurate data entry, and collaboration with clinicians; prior healthcare experience preferred; daytime schedule with opportunities for training and mentoring junior staff.

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience in healthcare administration or patient services.
• Strong communication and interpersonal skills.

Responsibilities

• Assist patients and visitors with check-in and check-out processes.
• Schedule appointments and verify insurance details.
• Answer phone inquiries and direct to appropriate staff.
• Collect and post payments per guidelines and generate reports.
• Support training and mentoring for junior staff as needed.

Skills

Communication

Customer service

Phone etiquette

Attention to detail

Education

HS Diploma/GED

Job description

Baylor Scott & White Health in Plano, TX seeks a Patient Services Specialist 2 to provide administrative support in a physician office setting, focusing on high-quality patient-centered care, check-in/check-out, scheduling, insurance verification, and phone support.

The role emphasizes patient relations, accurate data entry, and collaboration with clinicians; prior healthcare experience preferred; daytime schedule with opportunities for training and mentoring junior staff.